Experience

Program-level requirements for a state-mandated dental claims platform, partnering directly with California DHCS.

• Lead end-to-end implementation of regulatory changes, serving as the central coordination point across multiple technical teams.
• Run impact analysis and cross-team assessments to determine scope, feasibility, and downstream system changes for new state-driven requirements.
• Act as Product Analyst / functional Product Owner for portal and workflow enhancements, translating stakeholder needs into prioritized requirements, user stories, and acceptance criteria.
• Facilitate stakeholder walkthroughs and governance reviews with state partners to obtain approvals and ensure regulatory compliance.
• Deliver program artifacts — BRDs, FRDs, implementation roadmaps, action plans — and manage Agile delivery in Azure DevOps.

• Regulatory delivery
• Stakeholder governance
• Azure DevOps
• Impact analysis

Founded and led a digital solutions consultancy delivering IT, web, and eCommerce implementations for small and mid-sized businesses.

• Owned the full lifecycle — client acquisition, discovery, implementation, testing, and post-go-live support — across multiple concurrent projects.
• Designed and shipped custom sites and eCommerce platforms on Shopify, WooCommerce, and custom CMS, including payment gateway configuration and data migration.
• Built as-is/to-be process models to optimize client sales funnels, order management, and customer engagement workflows.
• Led offshore development and QA teams: sprint planning, backlog prioritization, release timelines, and test strategy.
• Created wireframes and low-fidelity mockups to align stakeholders early, closing the gap between business expectations and engineering implementation.
• Stood up analytics and reporting dashboards so clients could make decisions from data, and handed over documentation and training for self-sufficiency.

• 0 → 1
• eCommerce
• Shopify
• Wireframing
• Vendor management

Product analysis for enterprise ServiceNow and data platform modernization supporting regulatory and operational transformation.

• Led requirements definition for an AI-enabled transaction monitoring initiative — facilitating workshops to define model inputs, business rules, risk thresholds, and explainability requirements.
• Documented functional specs for predictive risk scoring on historical transaction patterns, and established feedback-loop requirements so the model kept improving from compliance review outcomes.
• Integrated AI risk outputs into existing workflows and case management systems rather than bolting on a separate tool.
• Designed REST/SOAP API workflows and enterprise integrations across ServiceNow, Snowflake, Workday, Salesforce Marketing & Service Cloud, and Kafka.
• Produced as-is/to-be process flows, architecture diagrams, and data lineage documentation to support cross-platform consistency and governance.
• Partnered with Risk, Audit, and Compliance to monitor regulatory controls and keep documentation audit-ready.
• Built compliance and operational dashboards in Excel and Power BI for leadership visibility into risk metrics and system performance.

• AI/ML requirements
• Explainability
• ServiceNow
• Snowflake
• Kafka
• Power BI

A digital health company in genomics-driven care, connecting patients and providers to genetic services through a cloud platform.

• Led end-to-end requirements for a cloud HealthTech platform integrating Stripe, VCee, and Athena APIs.
• Specified patient intake, provider scheduling, telehealth sessions, billing, and EHR data exchange workflows.
• Embedded HIPAA, ADA, and GxP controls into requirements and documentation, validating configurations with Clinical, Compliance, and Legal teams.
• Used Figma mockups to bridge business expectations and engineering implementation, especially for dashboard and reporting features.
• Led root cause analysis on production issues involving PHI data flows, implementing CAPA in line with quality and compliance standards.
• Defined API specifications and data contracts in Swagger and Postman for secure third-party healthcare integrations.

• HIPAA
• Telehealth
• Figma
• API contracts
• Agile delivery

Quality engineering for omni-channel eCommerce checkout and search.

• Directed automation and manual testing across payments, fraud, loyalty, and inventory systems.
• Implemented Selenium (Cucumber) and Appium frameworks with third-party integrations.
• Managed offshore teams and global release cycles; ran performance testing with JMeter and Splunk and supported release sign-offs.
• Owned CMS integration and requirements gathering for content and feature flags.

• eCommerce
• Selenium
• Appium
• JMeter
• Feature flags

• Built data-driven automation frameworks in Java, TestNG, Appium, and ANT.
• Ran SQL-based data validation and defect management in Rally and Quality Center; ensured ADA compliance and supported CI pipelines.